Freelancer  | Fiverr  | |
|---|---|---|
| Customer Support | Mixed reviews. Some users praise prompt and efficient support, while others report unresolved issues and lack of responsiveness. | Generally negative reviews. Users report unresponsive, generic, and slow customer support, often leaving issues unresolved. |
| Account Management | Issues reported with abrupt account closures, often without clear justification, causing frustration and financial losses. | Numerous complaints of unjust account suspensions and high difficulty in recovering accounts or funds, contributing to a lack of trust. |
| Scam Protection | Significant concerns about scams, with users reporting being targeted by scammers and inadequate protective measures from the platform. | High prevalence of scams reported, with inadequate response from the platform to protect buyers or resolve fraudulent activities effectively. |
| Service Quality | Mixed service quality. While some users found satisfactory freelancers, others experienced unprofessionalism or incomplete projects. | Generally reported as low quality. Many users experienced poor service, indicating a decline in the quality of freelancers on the platform. |
| Refund Policy | Mixed experiences. Some users report receiving partial refunds, but many find the process slow and inadequate. | Negative reviews on refund handling. Users report difficulties in obtaining refunds, usually being offered credits instead of actual refunds. |
| Overall User Experience | Mixed. While some users have had positive experiences, many others report systemic issues such as scams, poor support, and account problems. | Predominantly negative. The platform is often criticized for its handling of scams, poor customer support, low-quality service, and problematic refund policies. |
Our Recommendation
Based on the reviews, we suggest using Freelancer for its relatively better support and service quality. While issues exist, it still offers a more reliable experience compared to Fiverr.
Explore Other Brands
Despite the shortcomings mentioned, if you’re considering other options, you can still explore Fiverr for its varied services, keeping in mind the potential issues reported by users.