Mercedes-Benz | Audi | Lexus | |
|---|---|---|---|
| Reliability | Mixed reviews; frequent mechanical and electronic issues. | Significant mechanical failures reported; some vehicles have chronic issues. | Initial praise but later problems with mechanical reliability and substandard materials. |
| Customer Service | Generally poor; issues with warranty coverage and lack of accountability. | Very negative; unhelpful and sometimes dismissive responses from both dealerships and corporate. | Poor; often condescending and unwilling to cover known defects. |
| Price | High costs for both purchase and maintenance; unexpected out-of-warranty expenses. | High repair costs; frequent complaints about being charged for known issues outside of warranty. | Premium pricing not aligned with the perceived quality; high repair and maintenance costs. |
| Staff | Mixed experiences; some positive, many negative with regards to competency and attitude. | Negative; staff often lack knowledge and display poor attitudes. | Frequently reported as unhelpful and sometimes causing additional issues during service visits. |
| Punctuality & Speed | Delays in service; often lengthy repair times. | Long wait times for repairs and poor response times from customer service. | Poor; frequent delays and slow service responses. |
| Coverage | Issues with warranty coverage and refusal to honor warranty for known problems. | Extended warranties often do not cover major issues that should be under warranty. | Warranty coverage often falls short; known defects not always covered. |
Our Recommendation: Mercedes-Benz
While Mercedes-Benz has mixed reviews, it is suggested as the best option here due to relatively fewer issues reported compared to others. The brand is also well-recognized for its luxurious experience despite some negative feedback.
Explore Other Brands
If you still want to explore other options despite the reviews, you can check the other brands below: